Terms of service
By accessing and using our services, you agree to comply with these terms and conditions. These terms form a binding agreement between you and Alpesta, governing your use of our platform and related services in the real estate market.
Alpesta reserves the right to modify or update these terms periodically without prior notice, and continued use signifies acceptance of any changes made.
Users must provide accurate information during registration and maintain the confidentiality of their account credentials. Any misuse or unauthorized access should be reported promptly to Alpesta.
All users are expected to use our services ethically, avoiding any illegal or fraudulent activities that could harm other parties or violate applicable laws.
While Alpesta strives to provide reliable and accurate transaction support, we do not guarantee the completeness or perfection of our services. Users are encouraged to perform their due diligence and seek professional advice when necessary.
Alpesta may temporarily suspend or restrict access to certain features for maintenance or security reasons without prior notice.
All content, trademarks, and intellectual property associated with Alpesta are protected by applicable laws. Users may not reproduce, distribute, or create derivative works without explicit permission.
Any feedback or suggestions provided by users may be used to improve our services without compensation or acknowledgment.
Alpesta disclaims liability for any damages resulting from the use or inability to use our services, including but not limited to indirect, incidental, or consequential damages.
We do not warrant that our services will be error-free, uninterrupted, or free from viruses or other harmful components.
Our privacy practices are detailed in our Privacy Policy, which describes how we collect, store, and protect user information. Use of our services implies acceptance of our data handling practices.
Users should ensure they understand their rights regarding their personal data and exercise caution when sharing sensitive information.
Alpesta reserves the right to suspend or terminate user accounts that violate these terms or engage in misconduct. Such actions may be taken without prior notice.
Upon termination, users must cease all use of our services and delete any stored data as applicable.
These terms shall be governed by and construed in accordance with Swiss law. Any disputes arising from these terms will be subject to the exclusive jurisdiction of Swiss courts.
Our goal is to support transparent and fair real estate transactions, adhering to legal standards and ethical practices throughout our operations.
Terms of return
At Alpesta, we recognize that our clients' needs and circumstances can evolve, and our return policies are designed to support transparency and fairness within our real estate transaction services.
Customers are encouraged to review all contractual details carefully prior to finalizing any agreement. Our goal is to ensure clarity regarding the scope of services and applicable terms of return or cancellation.
If a client wishes to initiate a return, they should contact us promptly via email at billing@alpesta.com or call us at +41 44 832 63 32 .
Returns related to service agreements are subject to review based on the stage of the transaction and the nature of the request. We reserve the right to assess each case individually.
In cases where cancellation is accepted, refunds may be processed according to the terms specified in the original agreement, typically within 14 business days upon confirmation.
It is important to note that certain administrative fees may apply, especially if the service has already commenced or if specific expenses have been incurred.
Our policies aim to balance client rights with the operational realities of real estate transactions, ensuring fairness and consistency.
Clients are advised to communicate any concerns or requests for return in writing, providing relevant transaction details for efficient processing.
We emphasize that all return requests should be submitted within a reasonable time frame from the date of service delivery or agreement signing.
Our team is committed to transparency and will provide clear guidance on the applicable procedures and possible outcomes.
For further assistance or specific inquiries, contact our customer support team through the provided channels.
The physical address for correspondence is Alte Winterthurerstrasse 62, 8304 Wallisellen, Switzerland .
Your understanding of our terms of return helps us maintain high standards of service quality and integrity.
We recommend reviewing this section periodically as policies may be updated to reflect changes in our operational practices or legal requirements.
Our commitment at Alpesta is to support clients throughout the entire process, including handling any issues related to returns or cancellations.
All interactions related to return requests are handled confidentially, respecting client privacy and data security standards.
We aim to provide timely responses and keep clients informed at each step, ensuring a transparent and smooth resolution process.
It is recommended that clients retain copies of all correspondence and documentation related to their return requests for future reference.
Our policies are aligned with Swiss legal frameworks governing service agreements and consumer rights.
Should a dispute arise, clients are encouraged to contact our support team to seek amicable resolution before pursuing formal legal channels.
We strive to continually improve our policies based on client feedback and evolving industry standards.
For any questions about specific cases or to obtain detailed information, please reach out via email or phone.
Our customer service team is dedicated to providing clear, accurate, and helpful responses to all inquiries.
Remember, effective communication is key to ensuring a fair and mutually agreeable resolution in all return-related matters.
We appreciate your trust in Alpesta and look forward to assisting you with your real estate transaction needs.
For further inquiries, do not hesitate to contact us at billing@alpesta.com or call +41 44 832 63 32 .
Our physical location remains at Alte Winterthurerstrasse 62, 8304 Wallisellen, Switzerland.